Client complaints

Do you have a complaint?

• If you have subscribe to one of our UCI through an intermediary (wealth management advisor, bank,etc) that doesn’t belong to Ofi Invest group, please send directly your claim to your usual advisor.
• If you have directly subscribed to an UCI within our range / you have entrusted us to manage a discretionary mandate, our client relations team is here to handle any complaints you may have.
  It will pay the utmost attention to your claim in order to handle it in a satisfactory and prompt manner.
  Contact : Ofi Invest Asset Management - Client Relations Department - 127-129, quai du Président Roosevelt 92130 Issy-les-Moulineaux
  or by e-mail: service.client@ofi-invest.com.

In accordance with current regulations, we make the commitment to acknowledge receipt of your claim within 10 working days after sending it and to reply within 2 months maximum.

Should you submit your claim in a foreign language, we undertake to reply within up to 30 working days of sending the acknowledgement of receipt.

Should you be dissatisfied with our response, you may also address your complaint to the AMF Ombudsman (Autorité des Marchés Financiers):

• By filling in the online form which can be found on the AMF’s website:
  https://www.amf-france.org/en/amf-ombudsman/mediation-file/request-mediation.
• By post to the following address:
  Autorité des Marchés Financiers
  Marielle Cohen-Branche
  AMF Ombudsman
  17, place de la Bourse, 75082 PARIS CEDEX 02

To make your claim easier and quicker to review, the AMF provides investors with useful information and a list of documents to include with their claims on its website: https://www.amf-france.org/en/amf-ombudsman/how-mediation-works/procedure/prepare-your-mediation-request.

The AMF’s Mediation Charter is also available on its website at the following address:
https://www.amf-france.org/sites/default/files/pdf/60607/en/The_mediation_Charter.pdf?1671731431.

We remind you that this choice is final under current regulations.